Hi there,
I have just moved from having an on-premise Exchange 2007 server with Lync 2010, running Enterprise Voice and using UM for our Auto Attendant. We now have Exchange Online with Office 365 and Lync 2013 on-premise, again using the Auto Attendant in UM. This is working insofar as people are able to transfer calls, however we're finding that a lot of our callers are struggling with the voice prompts - in particular if there is any background noise or if they are calling from a mobile, the auto attendant will have a fit and eventually disconnect them.
Is there a way that we can turn down the sensitivity so that it only picks up speech, and not background noise, heavy breathing etc?
Cheers,
James