A few months ago we "tested" Exchange Online and determined it was not suitable for our company's requirements. I only tested with a few accounts - my own one of them. Currently, we're running Lync 2013 and Exchange 2013 on-premises without issue except that I, and only I, cannot access my voicemail. I had migrated my mailbox back to on-premises from EO and everything else Exchange-related works for me. Icanaccess my VM via the subscriber access line but if I try to "Call Voice Mail" from either my Lync LPE (Polycom CX600) or client, it says I'm "unavailable or may be offline" on the client or "Call unsuccessful.  Voice Mail is unavailable right now.  Please try later." on the LPE.  When I look at the Lync server logs, it's indicating the following:

Which is telling us it's trying to call out to EO for my UM.  But I migrated my mailbox to on-premises?  If I look at my account in Exchange, it shows my mailbox on-prem and UM enabled with our on-prem UM mailbox policy and dial plan.  I've tried disabling UM and re-enabling but it doesn't change anything.  My EUM address is correct.  I looked at my AD attributes and found nothing out of the ordinary. Reviewing the Lync client logs after attempting a call to UM results in an error like below:

Any ideas?  Thanks!

Hi all

I realise variations of this question has been asked before, but not exactly for what I need. We have an Exchange DAG environment and I'm looking to confirm if it is advisable to install the UM role on our 2 existing Exchange servers. We have roughly 600 users and each server is running with 4 cores and 25GB ram in Vmware ESXi 5.1.

I've heard one minor downside is that everytime you want to update an Exchange Server with the UM role, you have to manually uninstall the languagepacks and reinstall a matching version after the update.

We would want to have UM enabled for all our users, but we have no contact center or simlar and the phones aren't used that much. Also we use a language (danish) which doesn't currently support transcription, which should remove most of the CPU usage by the UM role.

So please, can anyone supply some experience in this area or some facts, which can help us with our decision? And yes I've searched through the web extensively, but so far all I've found is that it is supported and some sizing guidelines for enormous companies with many thousands of employees.

Thanks! :-)

Hi,

I'm a problem with my Outlook 2013.

With Outlook 2010 no problem:

But with Outlook 2013 nothing appeared...

On my Exchange Server 2013, I import the audio file like this:

Import-RecipientDataProperty -Identity "John Doe" -SpokenName -FileData ([Byte[]]$(Get-Content -Path "E:\AudioFile\jdoe.wma" -Encoding Byte -ReadCount 0))

I restarted some Exchange services but with no success.

For information, I also activated Unified Messaging for all of users

Can anyone help me ?

Thanks!

Hi Team-

we are getting below alert in Exchange 2013 on UM server

a Unified Messaging server running the same version of Exchange as the Mailbox server that hosts the user's mailbox couldn't be found.

eventID 1647 

The Microsoft Exchange Unified Messaging Call Router service rejected the call for the following reason: 15505;source="Exchange 2013 server  ";reason="Couldn't find a valid Unified Messaging server to redirect the call." Microsoft.Exchange.UM.UMCore.CallRejectedException: An incoming call with ID for user  was rejected because a Unified Messaging server running the same version of Exchange as the Mailbox server that hosts the user's mailbox couldn't be found.

we have exchange 2010 and Exchange 2013.

Sender of the voice mail is on the Exchange 2013 and receiver of the voice mail is on Exchange 2010 

Is this not supported scenario of Exchange 2013 UM server and Exchange 2010 mailbox server

ksrugi

Hi When in the exchange EAC using exchange 2013 I want to enable TLS startup mode however this tab is not available under servers-servers-choose (mailbox, CAS) exchange server and then edit.  There is no unified messaging option here.  I have organisational permission, web browser is supported?  Tried from the shell and gives me the same errors re changing TLS.

Infact when I clieck on servers-servers-select server then edit I see the unified messaging option for a split second then it disappears...

This is where I am talking about....Step 3 UM is not an option shown...

1. In the EAC, navigate to Servers> Servers.
2. In the list view, select the Exchange server you want to modify, and then clickEdit .
3. On the Exchange Server page, click Unified Messaging.
4. Under UM Service settings> UM startup mode, select one of the following from the drop-down list:
   
   • TCP   Use this option if you aren’t using mTLS and are using only Unsecured dial plans.
   • TLS   Use this option if you are using mTLS and using only SIP Secured or Secured dial plans.
   • DUAL   Use this option if you are using mTLS and using Unsecured, SIP Secured, and Secured dial plans.
5. After you select the UM startup mode, click Save.

Please help  !!!

Cheers

Darren...

We are trying to get UM to work, and are having a few issues. The latest of these issues deal with when we try the Test-UMConnectivity cmdlet in Exhange Powershell:

It fails with the following error:

"sip:Server.domain.com:5063". Details the target principal name is incorrect.

We have an Exchange 2013 CU3 system running UM through a Dialogic gateway and an Avaya PBX.  the exchange was migrated from Exchange 2007 with UM.

We have an AA that is used for Transfer Directly to Mailbox.  It worked fine in 2007.

Here are tested scenarios in 2013:

1)  Dial the AA directly from extension 373= AA answers correctly.

2)  Dial the AA directly from extension 374= AA answers correctly.

3)  Dial the AA using the Bridged appearance of 374 that is on phone 373 = reach OVA and not the AA.

I have reviewed the Dialogic traces and also the PBX traces.  They show sending the same information for 2 and 3.  Test 1 just shows the different calling extension.  All calls show the same called and redirect numbers.

Any ideas if Exchange 2013 would handle these different than 2007?  If so, how to get it working again?

Thanks.

Hi all!

So I'm starting an Exchange 2010 -> 2013 migration and I'm stuck right out the gate. Server stood up and installed fine. Tested migrating a few test mailboxes and everything was good there. The next part was testing UM.

Currently, I've got a simple 1x Lync 2010 w/ 1x Exchange 2010 UM setup. When I add the Exchange 2013 server to the existing dial plan and restart the Lync FE service, it starts sending calls to the 2013 box which is fine. I'm able to access extensions via the AA that exist on the 2013 box. When I put an extension in for someone that is still on the 2010 box it errors out, telling me the user's mailbox is unavailable right now. What's interesting is, in the event log on the Exchange 2013 server I see the following:

- System 

  - Provider 

   [ Name]  MSExchange Unified Messaging 
 
  - EventID 1079 

   [ Qualifiers]  32772 
 
   Level 3 
 
   Task 2 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2014-04-13T19:18:50.000000000Z 
 
   EventRecordID 62016 
 
   Channel Application 
 
   Computer Exchange2013 
 
   Security 
 

- EventData 

The VoIP platform encountered an exception Microsoft.Exchange.UM.UMCommon.UMGrayException: A non-fatal exception occurred. For details, please see the inner exception. ---> System.ArgumentException: Invalid Uri: parsing error; suspect character: ' '
Parameter name: value ---> Microsoft.Rtc.Internal.Sip.SipException: Invalid Uri: parsing error; suspect character: ' '
   at Microsoft.Rtc.Internal.Sip.SipUri.ParseUriString()
   at Microsoft.Rtc.Signaling.SipUriParser..ctor(String value)
   --- End of inner exception stack trace ---

Server stack trace: 
   at Microsoft.Rtc.Signaling.SipUriParser..ctor(String value)
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaPlatform.CreateSipUri(String uri)
   at Microsoft.Exchange.UM.UMCore.ReferredByHeaderHandler.FrameHeader(Hashtable paramsToBeAdded)
   at Microsoft.Exchange.UM.UMCore.GlobalActivityManager.ValidateMailboxIsSubscriber(BaseUMCallSession vo)
   at Microsoft.Exchange.UM.UMCore.GlobalActivityManager.ExecuteAction(String action, BaseUMCallSession vo)
   at Microsoft.Exchange.UM.UMCore.FsmAction.Execute(ActivityManager m, BaseUMCallSession vo)
   at Microsoft.Exchange.UM.UMCore.HeavyBlockingOperation.Execute()
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.HeavyBlockingOperationSessionState.<>c__DisplayClass23.<.ctor>b__21()
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.EndInvokeHelper(Message reqMsg, Boolean bProxyCase)
   at System.Runtime.Remoting.Proxies.RemotingProxy.Invoke(Object NotUsed, MessageData& msgData)
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.HeavyBlockingOperationSessionState.HboDelegate.EndInvoke(IAsyncResult result)
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.HeavyBlockingOperationSessionState.EndOperation(IAsyncResult r)
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SubscriptionHelper.<>c__DisplayClass67`1.<>c__DisplayClass6a.<WrapCallback>b__66()
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.<>c__DisplayClassf.<CatchAndFireOnError>b__b()
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.UM.UMCommon.ExceptionHandling.ExceptionCatcher(Object exception)
   at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.CatchAndFireOnError(UserCodeDelegate function) during the call with ID "faa22259-2e58-4ad5-980a-75c098c0fdde". This exception occurred at the Microsoft Exchange Speech Engine VoIP platform during an event-based asynchronous operation submitted by the server. The server will attempt to recover from this exception. If this warning occurs frequently, contact Microsoft Product Support.

If I pull the 2013 box back out of the dial plan and restart the Lync FE service, calls go back to the Exchange 2010 box and I'm able to access their mailboxes again. Everything else works fine when the 2013 box is in the dialplan. If I call a user's extension and it rings and rings, it'll send me to their voice mail. Its only the AA that's broken. I'm stumped.

Any insight would be a great help!

Thanks in advance everyone!

We are wanting to migrate from Exchange 2010 to 2013 but have run into a show stopper. Our PBX is the Mitel 3300 platform which, unfortunately, is not listed as a Direct SIP Partner with Exchange 2013. Our 2010 integration works flawlessly and we use it for voicemail and auto attendants and the Mitel 3300 platform is listed as a Direct SIP Partner for Exchange 2010.

In test we find than when the diversion of a call with the "reason=no-answer" occurs, there is 10-15 second delay in UM finally responding to the rtp stream generated by a phone. There appears to be essentially no delay when diverting an auto attendant pilot number to the OVA number or when someone is "off hook" and the call is diverted to UM for the "reason=user-busy".

Does anyone have any experience in integration Mitel with Exchange 2013 or have any ideas as to we might do to resolve the issue?

I am trying to use powershell to set a holiday schedule for multiple auto attendants but am testing on just one. It looks like it applies ok but does not work. When it should be active I get a "user does not have a valid mailbox on the system ... goodbye"

I have verified the format of the audio file. If I create the holiday manually and browse to the same file it works fine.

Not getting why adding it with powershell makes it fail to work. I set the date for today to test.

script

-----

Set-UMAutoAttendant -Identity Depere -HolidaySchedule "Christmas,D:\Holidays\gschtest.wav,10/22/2013", "Christmas Eve,D:\Holidays\gschtest.wav,10/23/2013"

Any help would be appreciated as I would rather automate the process for upcoming holidays.

Thanks

I have 2 Exchange 2013 servers with mailbox roles and with 2 CAS roles.  I have one Lync 2013 Enterprise deployment and UM is configured for Enterprise voice.  I am able to make and receive calls using the provided SIP trunk.  Calls to the Exchange Auto Attendant Fail and the following eventlog is recorded:

The Microsoft Exchange Unified Messaging Call Router service rejected the call for the following reason: 15601;source="xxxx.xxxx.com";reason="The Unified Messaging server cannot find a valid UM hunt group associated with the UM IP gateway. Pilot number: xxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxx. UMIPGateway: xxxx.xxxx.com." Microsoft.Exchange.UM.UMCore.CallRejectedException: The Microsoft Exchange Unified Messaging service on the Mailbox server can't find a valid UM hunt group for "xxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxx" associated with UM IP gateway "xxxx.xxxx.com".

At first I thought it was related to spaces in the name as the following URL looked promising but after research I found that not to be the case.
http://blog.schertz.name/2010/11/lync-calls-to-exchange-auto-attendant-fail/

The strange part is the Hunt Group does not appear in the EAC.  The following URL provides instructions for adding a hunt group but I am unable to complete it through the EAC.  I ran get-umhuntgroup and was able to see an existing hunt group that was automatically created during the configuration of the Dial Plan.  I removed the hunt group and re-added it and it still does not appear in the EAC and the calls to the attendant still fail.  Any ideas?

http://technet.microsoft.com/en-us/library/aa997679(v=exchg.150).aspx

1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to modify, and then click Edit. 

2. On the UM Dial Plan page, under UM Hunt Groups, click New Add Icon.

I have a Cisco Unified call manager integrated with Exchange UM.  Once in a while a user will not be able to leave a voice mail. The exchange system prompts the user to leave a message but the prompt doesn't receive audio from the user.  This happens a few times a day.  Currently there are 800+ users on the system.

I can't find anything in the UM logs that can help me.

Thanks

I'm in the process of finalizing the migration from Exchange 2007 to 2013. At the moment trying to remove an old 2007 UM Server.
With the following command I tried to remove the server from the dial plan:
Set-UMServer -Identity Ex2007UM -DialPlans $null

But the following error is shown:
WARNING: An unexpected error has occurred and debug information is being
generated: Object reference not set to an instance of an object.
Set-UmServer : Object reference not set to an instance of an object.

The same error is shown when using the the Exchange console to remove the server. I've also tried 'Set-UMService' in the Exchange 2013 shell but it just return: You can't change the dial plans of 'EX2007UM' (an Exchange 2007 or Exchange 2010 Unified Messaging server) using an Exchange 2013 server. You must run the cmdlet on an Exchange 2007 or Exchange 2010 Unified Messaging server.
I made sure the LegacyPromptPublishingPoint in the dial plan is empty and the object states ExchangeVersion: 0.10 (14.0.100.0)

Anything else that I can try?

Dear All,

our UM Service working on Exchange 2013 is getting hang twice in a week. i need the service restart to get this working. 

we are getting below event ID 1079 related this issue. please help us to solve this

Log Name:      Application
Source:        MSExchange Unified Messaging
Date:          4/28/2014 9:50:45 AM
Event ID:      1079
Task Category: UMCore
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      My Server
Description:
The VoIP platform encountered an exception RequestUri=sip:Myserver:5065;maddr=server ip address;transport=Tcp;ms-opaque=c16c75c1ce912e58 RequestMessageType=NOTIFY
Microsoft.Rtc.Signaling.FailureRequestException:The transfer operation failed. For more information, refer to the message data in the exception.
   at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
   at Microsoft.Rtc.Collaboration.Call.EndTransferCore(IAsyncResult result)
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.BlindTransferSessionState.Call_TransferCompleted(IAsyncResult r)
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SubscriptionHelper.<>c__DisplayClass67`1.<>c__DisplayClass6a.<WrapCallback>b__66()
   at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.<>c__DisplayClassf.<CatchAndFireOnError>b__b()
Detected at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.Rtc.Signaling.FailureRequestException..ctor(String message, Exception innerException, SipRequestData requestData)
   at Microsoft.Rtc.Collaboration.Call.CallTransferAsyncResult.Refer_StateChanged(Object sender, ReferStateChangedEventArgs e)
   at Microsoft.Rtc.Signaling.ReferStateChangedEventArgs.Microsoft.Rtc.Signaling.IWorkitem.Process()
   at Microsoft.Rtc.Signaling.WorkitemQueue.ProcessItems()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessing()
   at Microsoft.Rtc.Signaling.SerializationQueue`1.ResumeProcessingCallback(Object state)
   at Microsoft.Rtc.Signaling.QueueWorkItemState.ExecuteWrappedMethod(WaitCallback method, Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
 during the call with ID "560EE96C-CDD711E3-88A4ED80-130E27C4@10.196.188.74". This exception occurred at the Microsoft Exchange Speech Engine VoIP platform during an event-based asynchronous operation submitted by the server. The server will attempt to recover from this exception. If this warning occurs frequently, contact Microsoft Product Support.

exchange 2013 sp1 server and exchange 2007 sp3 ru13

have moved all unified Messaging to new Server aswell as all mailboxes and public Folders.

trying now to decomission the Exchange 2007 Server, but i cannot remove the dial plan from the 2007 server

Set-UMServer-IdentityEx2007UM-DialPlans$null

Butthe followingerrorisshown:

WARNING:Anunexpectederrorhasoccurredanddebuginformationisbeing

generated:Objectreferencenotsettoaninstanceofanobject.

Set-UmServer:Objectreferencenotsettoaninstanceofanobject.

Icannot  addorremoveanydialplanstoExchange2007  
IcannotaddorremoveanylanguagepacksfromExchange2007

consequentlyicannotremoveExchange2007

i do know that before i installed Exchange 2013 , i was able to add and remove language packs from 2007,now since 2013 is installed i cannot remove language packs. so i suspect something changed with the introduction of exc 2013

same issue as here

but his solution does not work for me

http://social.technet.microsoft.com/Forums/exchange/en-US/32d889ce-f608-4ba1-a975-6dea595ab1af/cannot-remove-dial-plan-on-old-2007-um-server?forum=exchangesvrunifiedmessaging

neil donaldson

Hi,

can we use Exchange 2013 as an IVR system with multiple levels?

Regards,

Mashhour

Are you able to have separate dial plans with the same UM IP gateway associated? We are moving users to a 5 digit extension and need to create a new dial plan. I would like to have both dial plans use the same UM IP gate way while were moving the users. Also, what is the power shell cmd to change a existing dial plan to 5 digit extension? I attempted using the 2 cmds below which did not work. 

Set-UMDialplan -Identity Ohio - NumberOfDigitsInExtension '5' 

Set-UMDialplan -name Ohio - NumberOfDigitsInExtension '5' 

Aaron Harris ExchangeSharePointGuy