Quantcast
Channel: Exchange Server 2013 - Unified Messaging forum
Viewing all 600 articles
Browse latest View live
↧

Office 365 and Exchange in Hybrid Mode - Unified Messaging

September 21, 2015, 9:37 am
$
0
0

Hello,

I am looking for direction and information regarding setting up Unified Messaging (voice mail) in a O365 / Exchange hybrid situation.  We currently have Unified Messagingworking on-premises.  And we have a working Office 365 hybrid setup.

I want to setup Unified Messaging with Office 365 and migrate UM enabled mailboxes. I have setup the Office 365 dial plans and IP gateways.

We have a Mitel 3300 successfully connected through IP to the on-premises Exchange server.  What do we need to connect to Office 365?  Do we need a device or can we connect directly?  What protocols are required to communication from our Mitel telephone switch and the Office 365 system?

Thanks,

Daryl

↧
Search

Exchange 2013 Configure QoS for Unified Messaging

September 22, 2015, 6:31 am
$
0
0

Please point to a document on how to configure Quality of Service (QoS) for Unified Messaging on Exchange 2013. There is a document for 2010 but I am unable to find one for 2013.

Thanks,
Solomon

↧
↧

Two (snom) desk phones with different Lync extensions, one shared exchange UM mailbox

September 22, 2015, 12:35 pm
$
0
0
I've never done the scenario where I have two separate phones with different extensions that will share a voicemail box.

I set-up the first user in Lync with enterprise voice and extension 2180 (tel:+15555555555;ext=2180). I then enabled them in Microsoft Exchange UM with the primary (2180) and secondary (2181) extension.

I then set-up a second user in Lync with enterprise voice with the extension 2181 (tel:+15555555555;ext=2181) I don't know how I would set-up exchange UM with this user, as exchange um extensions have to be unique.

When I go to call 2181, after the call expires it doesn't forward to the 2180 voicemail box, just give me the error "Disconnected, temporarily unavailable 2181"

What am I missing?

Environment:

Lync Server 2013

Exchange Server 2013 CU9
↧

a user gets a voicemail about trying to access his voicemail

September 23, 2015, 8:20 pm
$
0
0

a user keeps getting the below voicemails, it's like a voicemail is trying to access his voicemail. Does anyone know why this would happen, or even how you could stop it?

https://www.dropbox.com/s/zma0hx9chnufcc2/Voice%20Mail%20error.mp3?dl=0

↧

Moving UM-enabled Mailboxes from 2010 to 2013

September 23, 2015, 5:09 pm
$
0
0

I have added an Exchange 2013 server that will replace our Exchange 2010 server.  We also have an Exchange 2010 UM role server which works with our Dialogic gateway that is trunked to our PBX.  All is well. But, if I move a UM-enabled Exchange 2010 mailbox to Exchange 2013, UM no longer works for this extension.  The Dialogic's outbound route points to the old Exchange server which is apparently rejecting the call.  When I put an explicit rule for this extension in the Dialogic and point it to the new Exchange 2013 server, it seems OK.  However, there are too many lines for with I would need to create explicit rules making this impractical.

Even though the Dialogic sends the call to Exchange 2010, is there a way so that the Exchange 2010 doesn't reject the call and forwards it to Exchange 2013 instead? 

Thanks,

Chris

↧
↧

UM questions

September 25, 2015, 2:49 am
$
0
0

Hi Team,

One of our customer has the below query:

Environment :

  • Lync 2013 on premise Sip domain = Domain A.com == Added this domain in Office 365 - Tenant A == Integrated with Hosted UM (E4) - Working just fine.

    No AD in place == Domain B.Com = Added and verified directly in different Office 365 tenant - Tenant B

    Requirement:

    1. Domain B users has to login to the above onpremise Lync 2013. (We can achieve this once we add secondary sip domain(Domain B.com) in Lync 2013 onpremise and configured certificates, DNS settings etc)

    2. If any Domain B users left voicemail, that has to go toTenant B's Hosted UM.

    Questions:

    1. Is that something achievable if we have different voice policies created for each domains (Domain A.com and Domain B.com)?

    If yes, the routing process will be identified by Edge based on Domain name space and then it’ll send the UM traffic to appropriate Office 365 Tenants (Either to Tenant A or Tenant B)

    2.Is this is the expected behavior?

 Please help. Many thanks.

Lync 2013 on premise Sip domain = Domain A.com == Added this domain in Office 365 - Tenant A == Integrated with Hosted UM (E4) - Working just fine.

No AD in place == Domain B.Com = Added and verified directly in different Office 365 tenant - Tenant B

Requirement:

  1. Domain B users has to login to the above onpremise Lync 2013. (We can achieve this once we add secondary sip domain(Domain B.com) in Lync 2013 onpremise and configured certificates, DNS settings etc)

  2. If any Domain B users left voicemail, that has to go toTenant B's Hosted UM.

Questions:

  1. Is that something achievable if we have different voice policies created for each domains (Domain A.com and Domain B.com)?

If yes, the routing process will be identified by Edge based on Domain name space and then it’ll send the UM traffic to appropriate Office 365 Tenants (Either to Tenant A or Tenant B)

  1. Is this is the expected behavior?

Please advise. Many thanks.

Balamurugan G.

↧

Calls into menus being dropped after short time

September 29, 2015, 1:21 pm
$
0
0
Some users, who have a bit of a long greeting to record or if you just monkey around for a bit, are getting a busy signal while reviewing the greeting. Seems like the time frame is about 2 minutes. Checked the dial plan and voicemailbox policy and I can't find anything for how long a call in is limited. 
↧

Exchange 2013 Standard, Archive options

October 5, 2015, 4:50 am
$
0
0

Hi there

I have a client which has Exchange 2013 Std, now looking towards having archives in place. (Moving away from users creating their own personal folders.)

With this archive implementation it needs to be managed by the server. I've noticed In-Place archiving is available, but requires Enterprise CALs. This solution seems to be spot on, question is, can you upgrade from standard CALs to enterprise CALs?

Also, if decided to buy enterprise CALs, can this be used on Exchange server Std, or do you need additional Enterprise license to upgrade the server from Std.

So basically, is In-Place archiving the best route to have a managed archive solution, or are there other options in play?

Regards

↧
Search

Play on Phone not working from Outlook when MAPI/HTTP used as transport protocol

October 6, 2015, 8:44 am
$
0
0

Re-posted here at the suggestion of a moderator in the Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients forum.

I've recently upgraded an Exchange environment from 2007 to 2013 SP1.  A lingering issue has been that the play on phone functionality doesn't work from Outlook 2010 or 2013 clients.  When attempting to use this function, a message indicating "The Microsoft Exchange Unified Messaging service cannot be contacted to play messages on your phone.  Try again later.  If this problem continues, contact your Exchange administrator or support organization" is displayed.  Additionally, the"Manage Voice Mail" button does not appear under the File menu in either of these two clients.  Using Play on Phone from OWA, however, works fine, as does managing voice mail from within OWA.

I've tried manipulating the authentication methods used by the EWS, ECP and OWA virtual directories as well as resetting/recreating them and trying different combinations.  I've confirmed the Microsort Exchange Add-in for Outlook is enabled.  I tried manipulating the authentication methods used by the MAPI virtual directory.  All this to no avail.  I scoured the web trying to figure out how Play on Phone works.  Late last night (rather early this morning), after reading the linked article for the 10th or 20th time (in spite of the fact that I couldn't find any of the attributes referenced in ADSIEdit), I latched onto the phrase "When the User clicks the Play on Phone Icon on his Voicemail  form Outlook a RPC over HTTPS request is send to the Exchange CAS" and decided to see what the effect of forcing a RPC over HTTPS connection between client and server would be.  Lo and behold, a registry key at HKEY_CURRENT_USER\Software\Microsoft\Exchange\"MapiHttpDisabled"=dword:00000001 and a (forced) autodiscover later and Play on Phone is functional.

This is on Exchange 2013 SP1 CU10, with Outlook 2010 SP2 (14.0.7153.5000) and Outlook 2013 SP1 (Outlook.exe version 15.0.4753.1002).

So - is it possible to use Mapi over HTTP and retain the Play on Phone functionality in Outlook 2010 or 2013?  I hope so, because it looks like forcing RPC over HTTP isn't going to be an option in Outlook 2016.

Thanks,

Stan

Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients
Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients
Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients
Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients
Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients
↧
↧

MSExchange OAuth warning event every 30 minutes

January 6, 2015, 12:09 pm
$
0
0

I'm noticing in the Application event log every 30 minutes I get a warning from MSExchange OAuth Event ID: 2008.  When retrieving metadata from the url 'https://lync-fe.domain.com/metadata/json/1', different certificate(s) have been found.

The only thing we did in Lync is renew the certificates so our internal CA would regenerate them in SHA256 keys.  I checked on the Exchange server and our domain root CA cert for our SHA1 and our new SHA256 root certs are in the Trusted root store for the computer.

I checked in Outlook Web Access and I can still sign into Lync and see presence information.  I would just like to eliminate this warning that is in the logs every 30 minutes and ensure a healthy deployment.

Thank you!

↧

Exchange 2013 (on prem) UM Auto Attendant not answering from Lync 2013

October 6, 2015, 10:05 am
$
0
0

So I've got a potentially strange issue.

We have Exchange hybrid (on prem and O365) and Lync 2013 Enterprise Voice up and running.  UM works for users just fine, but I have an oddity.  I've set up a UM Auto Attendant that isn't answering from Lync.

I have 3 Auto Attendants total, 2 of them answer just fine, but one just tries routing out through our SBC which gives .... interesting results to say the least.

Here are my UM Auto Attendants:
TechSupportAA, number +3401  (this doesn't answer)
FrontDeskAA, Number +19713717988 (answers and follows the defined AA flow)
AfterHoursAA, Number +3402 (answers and follows the defined AA flow)

The only difference I see is that for 7988 and 3402 I have response groups defined in Lync, but there's no RG defined for 3401.

What I'm basically doing is you dial 3400 to get to Tech Support, after 60 seconds it kicks you to the AA which allows you to leave a voicemail or wait, which kicks you back to 3400 and repeat until the caller leaves a voicemail or is answered by someone in the RG.

Is there anything needed in Lync to tell it the extension exists?  All of the knowledge base articles for configuring an AA just go through the normal steps, there's nothing about telling Lync that number exists.

↧

ContentIndex in disabled state

October 9, 2015, 1:15 pm
$
0
0

Hi,

I've a single Exchange server with a single DB.

The content index is in faulty state so I stop Exchange services, delete the CI folder and start services.

If I execute "Get-MailboxDatabaseCopyStatus -Server $env:ComputerName" It's show me that contentIndex is disabled.

Anybody can help me?

↧

Excahnge 2013 - Unified Messaging - Certificate about to expire

October 8, 2015, 4:12 pm
$
0
0

I have exchange 2013 running with all roles on the same server. I got a warning stating my certificate is about to expire.

I have attached the screenshots. how do i go about generating the csr and on which server? where do i apply it?

When I click on the click on the certificate and hit renew it brings me to this. 

any assistance is appreciated.

↧
↧

Find/Block a number from contacting CsExUmContact

October 11, 2015, 6:14 pm
$
0
0

Hi Everyone,

I made a post here a little while ago about a client constantly getting a voicemail msg saying, "you've tried to many times to access your voicemail", "or wrong pin". No one seems to have much to add, so what i'm thinking is some robot is trying to access my clients voicemail via the CsExUmContact number.

So what i want to do is find out through Lync reports??? what phone number is calling the CsExUmContact at the time the voiemails come in and then get that number blocked on the voice gateway.

So anyone know what report or how to find out the numbers that are calling the CsExUmContact number?

Or any other way of finding this number/blocking it?

Thanks!

↧

Outlook Voice Access - Pause After Entering Extension

October 12, 2015, 6:33 am
$
0
0

I’m wondering if any of you have noticed the behavior detailed below.  Just wanted to see if this is something unique to us.  We’re running Exchange 2013 CU10.  Four servers running in a DAG and all servers running mailbox + CAS roles…

When user mailbox is in database active on same server as database hosting system mailbox:

  1. User dials UM pilot number (Outlook Voice Access)
  2. UM picks up without delay and prompts user for extension
  3. User enters extension and presses #
  4. User receives prompt for PIN without delay
  5. User enters PIN and is immediately placed into mailbox

When user mailbox is in database active on different server than database hosting system mailbox:

  1. User dials UM pilot number (Outlook Voice Access)
  2. UM picks up without delay and prompts user for extension
  3. User enters extension and presses #
  4. User hears 4 rings
  5. User receives prompt for PIN
  6. User enters PIN and is placed into mailbox without further delay

So…has anyone else noticed the extra rings between entering your extension and being prompted for a PIN in the situations describe above?  Thanks in advance for any feedback.

↧
Search

Exchange 2010 to Exchange 2016: UM Migration

October 15, 2015, 9:22 am
$
0
0

Actually, we have Exchange 2010 and Lync 2010. Lync use UM auto attendand.

We want to deploy Exchange 2016. What steps should i follow for UM ??

↧

Lync client cannot reach other client's voice mailbox

October 15, 2015, 7:22 pm
$
0
0

Hi:

I have setup Skype for Business 2015 & Exchange 2014. Unified Messaging is setup too. Calls from PSTN to SFB user ring no answer is handled by voicemail, then the user can see the new voicemail from SFB Client.

Now the problem is voicemail is not reachable between SFB users. There are 3 call cases:

1. One user makes call to another user, ring no answer,  the call is switched to IM at last.

2. One user calls another user's voice mail directly, the windows shows "Connecting call...", at last switch to IM.

3. One user calls another user who forwards all calls to voice mail, the windows shows "Connecting call...", at last switch to IM.

I checked Exchange server Event Viewer, every time a user to user call failed, one warning Event with ID 1438 is shown, the description is:

The UM server has been configured to automatically use the Communications Server Audio/Video Edge resources associated with 'pool.altidevsfb.com:5061'. Inbound and outbound calls involving remote users (located outside the enterprise) might be failing using the current Communications Server Audio/Video Edge resources. To correct the issue, set the SIPAccessService property using the Set-UMService cmdlet. The Microsoft Exchange Unified Messaging  service will start using the Communications Server Audio/Video Edge resources corresponding to the new value.

Then I call Get-UMService, find SIPAcccessService property is empty. I tried to set this property with following values:

1. SFB pool info: pool.altidevsfb.com:5061;

2. SFB pool info with different port: pool.altidevsfb.com:5062;

3. Exchange info: exchange.altidevsfb.com:5062;

Calls between users still cannot reach voicemail. Any one saw such problem? What can I do to resolve it?

Thanks,

Steven


↧
↧

There was an error accessing the mailbox using EWS. Exchange 2013 UM

October 20, 2015, 9:33 pm
$
0
0

There was an error accessing the mailbox using EWS. The requested operation failed with ResponseCode "ErrorWrongServerVersion". Details : The Client Access server version doesn't match the Mailbox server version of the resource that was being accessed. To determine the correct URL to use to access the resource, use Autodiscover with the address of the resource..

i have disable old UM on exchange 2010 and Enable New UM with New dial plan.

Any advise? 

Thanks.

↧

Can't enable Unified Message

October 27, 2015, 6:08 pm
$
0
0

Exchange 2013 CU7, UM

Because of following error, I couldn't enable two specified users for UM setting by EAC and Powershell command.

What is the solution?

-----------------------------------------------------------------------

Mailbox '' couldn't be initialized for Unified Messaging: An error occurred while accessi

ng the user's mailbox. Details: An internal server error occurred. The operation failed.

    + CategoryInfo          : NotSpecified: (:) [Enable-UMMailbox], RecipientTaskException

    + FullyQualifiedErrorId : [Server=**,RequestId=**,TimeStamp=**

   AM] [FailureCategory=Cmdlet-RecipientTaskException] 2E23B680,Microsoft.Exchange.Management.Tasks.UM.EnableU

  MMailbox

And found that SCOM error as below one is unhealthy

Get-ServerHealth -Identity 'Server' -HealthSet 'UM.Protocol'

State              Name                                   TargetResource                    HealthSet                    AlertValue     ServerComponent    

-----              ----                                   --------------                    ---------                    ----------     ---------------                      

NotApplicable       MediaEstablishedFailedMonitor                                             UM.Protocol                  Unhealthy      None               

NotApplicable       MediaEdgeAuthenticationServiceCreden...                                   UM.Protocol                  Healthy        None               

NotApplicable      UM.Protocol                  Unhealthy     





↧

Long Delay in Voicemail Greeting

April 14, 2014, 12:34 pm
$
0
0

We are wanting to migrate from Exchange 2010 to 2013 but have run into a show stopper. Our PBX is the Mitel 3300 platform which, unfortunately, is not listed as a Direct SIP Partner with Exchange 2013. Our 2010 integration works flawlessly and we use it for voicemail and auto attendants and the Mitel 3300 platform is listed as a Direct SIP Partner for Exchange 2010.

In test we find than when the diversion of a call with the "reason=no-answer" occurs, there is 10-15 second delay in UM finally responding to the rtp stream generated by a phone. There appears to be essentially no delay when diverting an auto attendant pilot number to the OVA number or when someone is "off hook" and the call is diverted to UM for the "reason=user-busy".

Does anyone have any experience in integration Mitel with Exchange 2013 or have any ideas as to we might do to resolve the issue?

↧
Viewing all 600 articles
Browse latest View live
Search