Hi, everyone!
We're on Exchange 2010 and Lync 2013 Enterprise. All of the sudden after someone enters an extension or says a name, AA sits there silently for a moment and then eventually says "Sorry, I couldn't transfer you to the extension."
I can't find anything in the logs on the Exchange server.
It was working, but now it's not.
I've seen multiple articles, but most don't seem to be the same problem. I did try adding a catch all Dial Policy as suggested here (http://blog.ucmadeeasy.com/2010/08/29/exchange-um-auto-attendant-key-mappings-not-transferring-calls-after-sp1/) to the Dial Plan and AA, but still no luck.
Can someone please help?
Thanks!
-Eric