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UM Call Router not working - EventID 1621 - The Client Access server isn't currently enabled and the Microsoft Exchange Unified Messaging call router can't listen on any TCP/UDP ports.

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Hi Everyone,

I am pulling my hair out over the UMCR on my Exchange 2013.

I have Lync working correctly, everything working as expected, and all aspects of Exchange are working, except for the Call Router. Whenever I restart the CallRouter I receive 2 warnings in the app eventlog with id 1621 stating that the Client Access server isn't currently enabled, so the UMCR won't listen on any TCP/UDP ports. There are no other error messages, and the services start correctly.

I am able to telnet to both 5060 and 5061 on localhost (it is running in Dual mode), but nothing is listening on the external address.

I have rebuilt the UM Dial Plans multiple times, and disabled the firewall on the host.

The full event log message is:

Log Name:      Application
Source:        MSExchange Unified Messaging
Date:          30/05/2013 12:08:49 PM
Event ID:      1621
Task Category: UMCallRouter
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      MITSG-EX-01.mitsg.local
Description:
The Client Access server isn't currently enabled and the Microsoft Exchange Unified Messaging call router can't listen on any TCP/UDP ports. Any existing connections will be disconnected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchange Unified Messaging" />
    <EventID Qualifiers="32772">1621</EventID>
    <Level>3</Level>
    <Task>8</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-30T02:08:49.000000000Z" />
    <EventRecordID>39704</EventRecordID>
    <Channel>Application</Channel>
    <Computer>EXCHANGESERVER.testingdomain.local</Computer>
    <Security />
  </System>
  <EventData>
  </EventData>
</Event>

any help saving my hair would be greatly appreciated!



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