Hi all,
My company wishes to have an auto attendant with the ability to dial extensions. I received a voice prompt to be implemented that says:
"Welcome to Our Company. If you know the extension of the person you want to reach you may dial it now or wait for an operator."
Sounds pretty straightforward, but the only way I can make extension dialing work is with the option "Allow callers to dial users", which triggers the default Exchange 2013 UM Auto Attendant voice prompt asking for the extension or press 0 for the operator. It is repeated three times and the AA then hangs up if nothing is pressed.
This is not what I want to achieve. I know I can substitute the voice prompts with a silence, but how can I pass the call to the operator if nothing is pressed? Also, how avoid the message repeating itself three times?
Any help is greatly appreciated.
Dan