Unified Messaging Auto-attendant and searching for users by voice
Hello,We recently migrated from Exchange 2010 to Exchange 2013 as a new installation (we changed forests at the same time for a different reason). We have Lync 2013 integrated with Exchange 2013 (we...
View ArticleExchange 2010/2013 co-existence and Lync integration
Hello,I'm looking at integrating Lync Server 2013 into my lab environment, which consists of a mixed 2010/2013 Exchange environment.UM - Exchange 2010CAS - Exchange 2013MBX - Exchange 2010MBX -...
View ArticleUsing Unified Messaging 2013(Office 365) as a mobile phone voicemail
Hello everyone,I have a customer request who wants to use Unified Messaging as a voicemail for their mobile phones as well as for Lync. Is that possible without the use of a Session Border...
View Articlecannot remove dial plan from exchange 2007 in coexistence with 2013
exchange 2013 sp1 server and exchange 2007 sp3 ru13have moved all unified Messaging to new Server aswell as all mailboxes and public Folders.trying now to decomission the Exchange 2007 Server, but i...
View ArticleOutlook Voice Access
When I call the Outlook Voice Access Number, it always go directly to 1 users mailbox, it used to prompt for the extension, now it does not. Where should I look to fix this?Thanks,Baze
View ArticleChange default behavior of extension dialing
Hi all,My company wishes to have an auto attendant with the ability to dial extensions. I received a voice prompt to be implemented that says:"Welcome to Our Company. If you know the extension of the...
View ArticleCustom Greeting Using Phone
I have Exchange 2013 UM setup and now I want to call in and be able to record a custom greeting the Auto Attendant. Is there a step by step on how to enable this?Thanks
View ArticlePlay on Phone works in OWA, but not in Outlook
We're running Exchange 2013, with all CUs, and Outlook 2013. The Play on Phone feature in the desktop Outlook client throws the following error for all users:'the microsoft exchange unified messaging...
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Large number of UM dial Plans. UM services crashing.
Hi,We've been having issues with Unified Messaging on Exchange 2013 SP1 (deployed as a multi-tenant environment). We have approx 860 UM dial plans which create tenant segregation. Exchange 2013 UM is...
View ArticleOperator Extension - Menu Naviagation
I am using Exchange 2013 and Lync 2013. When I try entering a extension for the operator under Auto Attendant it says call can not be transferred when pressing "0". I then tested adding a Menu...
View ArticleECP could not save UM Auto Attendant "Your request couldn`t be completed....
Good Day.I have Exchange 2013 SP1 CU5, everything works fine except only one thing:1. ECP/UM/UM dial plan/UM Auto Attendant2. I am receiving error only when i am adding Prompt in Menu Navigation. In...
View ArticlePrevent mailbox from receiving voicemail
I have an email account that is used just for registering software. Unfortunately, some people are using one or more of my voice-enabled Auto Attendants (I have more than 20 of them) to leave voicemail...
View ArticlePlay on Phone for voicemail forwarded by another user?
Hi There, We're using Microsoft Lync 2013 with Exchange UM 2013 for voicemail. All users have SNOM handsets, and PCs do not have speakers / headsets. Users manage voicemails in Outlook 2013.When a user...
View ArticleChinese Language Pack will not play prompts or greetings - begins recording...
We have installed Exchange 2013 Sp1 on Windows Server 2012 R2 (in a production and and in a test environment) and in both environments the Chinese greetings do not play. If the access number is dialed...
View ArticleMenu Navigation and Extension Dialing
If you enable Menu Navigation how do you still have the user be able to also just enter an extension without having to hit #? Just like if there were no menu navigation?ThanksBaze
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1 digit Dial Rule
Is it possible to add a 1 digit dial rule to use to transfer to a 10 digit (example caller presses 1 and it dials555-555-2471 or caller presses 2 and it dials 555-555-2472). My setup is 3 digit...
View ArticleCan't leave voicemail for users on some servers but not others
We have 3 Exchange 2010 servers and 3 Exchange 2013 servers (we are in the process of moving everyone over to Exchange 2013.) When we enable UM on a mailbox that is on one of the Exchange 2013...
View ArticleUM Extension Dialing to Lync Response Group
When I call the Auto Attendant and try to dial an extension of a Lync Response Group, it is just dead, never does anything. I can dial the 3 digit extension internally (not AA) just fine. Any ideas?
View ArticleGet-UMCallDataRecord times out with CU6
I don't use Get-UMCallDataRecord that often, but when I have used it in the past it has worked. I haven't tracked this through various builds of Exchange Server 2013 but I currently have access to CU6...
View ArticleAuto Attendant / Exchange 2013 server selection
I'm looking to control and optimize the selection of the exchange mailbox server that's handling auto attendant operation. As far as I can tell, things (e.g. calls) are at least functionally working...
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