Hi guys -
I'm expecting this isn't possible, but I have a scenario where I need all unanswered calls from Lync to be redirected to the front counter staff (external number). It's not possible to configure this default call forwarding functionality within Lync en-masse... unfortunately.
Seemingly, the only solution that provides default call forwarding on unanswered calls from Lync is when Exchange's Unified Messaging is enabled. Voicemail however is the exact scenario this customer is trying to avoid (they hate voicemail, go figure).
I have been experimenting with call answering rules within UM, and have managed to have the unanswered call route to UM, then the personal attendant picks up, and prompts the user to have the call transferred to reception (Push 1, Push 2 etc....). This is OK, but I'd prefer the transfer just to be automatic.
Question: Is it possible to have the Exchange UM personal AA automatically forward the call to an external phone number (front counter), without any prompting for a keypress?
Can anyone else think of a way to have the calls automatically forwarded from Lync -> UM -> external phone number without any user prompts?
Regards, James
James Frost