unable to access auto attendant to record greetings via phone
Hello everyone,I enabled "TUIPromptEditingEnabled" on my single dial plan to allow recording of greetings via telephone. When dialing an auto attendant, I am able to hit pound (#) and star (*) to...
View ArticleAuto Attendant ARS finds name and repeats it back as two options
When a caller calls the auto attendant, they say the name and it finds them and then repeats the name back as two different options although they are the same. It does this for every person in the...
View ArticleHow can I disable our Auto Attendant during the day?
Hopefully an easy answer, During the day we want our receptionist to get calls directly. After end of day we want it to go to the auto attendant. I can't see anything obvious in the UM Auto Attendant.
View Articlereconfigure exchange 2010 to use the FQDN
I have an exchange 2010 on server 2008 R2 I need to reconfigure Exchange 2010 to use FQDN so I can get rid of the popup that says my xyz.loc is not validI have the new certificate installed and it...
View ArticleExchange 2013 & Lync 2013 - Unified Messaging and Certificates
Forgive me I do not fully understand the black art of certificates!We have a DAG with 6 Exchange 2013 CU7 servers. Each server has the same internal Certificate Authority issued certificate installed...
View ArticleSetup voicemail for multiple countries
Hi all, We are using Exchange 2013 (both roles installed on one server) in high availability mode. We also have Lync server 2013 in high availability mode.We have only 1 pool and everyone from each...
View ArticleCant start Microsoft Exchange Unified Messaging service
Hi,I try configure and start Microsoft Exchange Unified Messaging with Lync Server. After I assign certificate and runGet-MailboxServer | Set-UMService –DialPlans Lync-Dialplan –UMStartupMode TLS...
View ArticleThe extension does not exist
Hi all,when we call (from cell phone) to listen to Voicemail we get error "the extension does not exsist".We get it as e-mail with attachment of the voice message,but how can we get this to work...
View ArticleOWA IM Integration (Lync 2013)
Hi,I spent hours and hours trying to get my Exchange 2013 OWA to connect to Lync 2013 - no luck so far... what does work perfectly is the Unified Messaging integration, so Voice Access is working...
View ArticleSend a Caller directly to voicemail - no greeting
Hello, I am not a technical person... let me start by putting that out there. I am a Super User with just enough rights/knowledge to be dangerous. In our environment, we are converting from Cisco UCM...
View ArticleExclude user from Exchange Auto-Attendant by voice or DTMF
We have two auto-attendants for two different departments on our Exchange server with two different dial plans. I have the scope configured to only users in the dial plan. I appears to be working for...
View ArticleAfter setting up Call Answering OWA newly recorded greetings won't play, only...
Good morning! We are running UM on an Exchange 2010 server. SP3 is installed and we're on Rollup 9. The issue we are having is that any time a Call Answering Rule is recorded, the default greeting...
View ArticleHow does an Outlook user see that an automatic reply was sent using Out of...
My question you would think would be an easy answer, but after doing some digging I am unable to locate an answer. My question is; Even though I have my Out of Office set to reply internally and...
View ArticleLync On Premise, Exchange 2013 Hybrid Unified Messaging Issue
Hi there,I've gone through all the steps as documented here:https://ahandyblog.wordpress.com/cloud-technologies/office-365-unified-messaging-with-lync-2013-on-premise/All facets of my Lync 2013...
View ArticleUnable to record Call Answering Rule message
I'm unable to get any Call Answering Rules to record and play a custom message and just get the mailboxes standard greeting.When I create the rule I can click the button for it to call me and then lets...
View Articleunified messaging and IPphone attribute
hellotrying to get some background info on UM.if my AD object has the telephone number populated and then I enable UM using EX2013 it uses that number.how does the IPPhone attribute fit in? I have...
View ArticleSfB and Exchange geo placement
Hello,We have Exchange 2013 mailboxes are placed in Europe, Skype for Business Servers in Europe and Asia. Users in Asia shall utilize Exchange 2013 UMS Features. User's mailboxes shall remain in...
View ArticleUM Routing Fail when Exchange Server in Maintenance mode
Good morning,I have a 3 server Exchange DAG (each with the UM role/service) and whenever I place one of the servers in maintenance mode, I get the following alert(s) from Lync/UM:LS Exchange Unified...
View ArticleExchange server changes content-type (multipart and audio mime type to text)
Hi Guys,I'm experiencing a strange issue where exchange server converts the content type from multipart and audio mime type to plain text. This is causing issues for us in sending voice emails.From our...
View ArticleCall processors/options during voicemail greetings
Currently we are migrating away from an AVST voicemail system to Exchange UM. With our current setup in AVST, we have call processors setup for certain individuals so they can dial 0 for the operator...
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