Enable UM for a user but do not allow caller to let a message
Hello,in specifics cases we would like to be able to play a sound by the Exchange UM but not allow the caller to let a message. It would just be an information sound.We could use the Auto Attendant...
View ArticleAuto Attendant speech recognisation does not recognise names
Hello Experts,Could anyone help me with this issue When users dial AA (xyz) number, then dial 1 for Speech Recognition Directory but does not recognizes name starts with JanCx has 3 users named: Jan...
View ArticleAuto Attendant Transfer to Operator after greeting.
Have a client that no longer wants to use key mappings in their AA. They, instead, want the calls to transfer directly to the operator after the greeting. I've tried all I can think of and can't get...
View ArticleIntegrating UM with Lync 2013
I have recently added Exchange 2013 server into hybrid Exchange 2010 and Lync 2013 infrastructure. Mailflow etc has all been seemless between the co-existing 2010 and 2013 Exchange servers but I am...
View ArticleDisable default greeting/"Pre-recorded prompts" - OVA
User recorded own greeting, but after their speech Exchange puts the standard greeting message "After the tone, please record your message. When you’ve finished recording, hang up, or press the # key...
View ArticleExchange 2013 Auto Attendant calling number normalization.
I have DDI Lync users, and when calling the number directly from external phone (07411222333), Lync client will be showing +447411222333 as calling number, but if the call is missed or caller leaves...
View ArticleEmail to Fax
Greetings,We have a few different solutions in place to forward incoming faxes to mailboxes, including an MS Fax server, our phone system and MFPs that forward faxes to Mailboxes. We also use the phone...
View ArticleMicrosoft Exchange 2013 SP1 CU12, unable to transfer call to voicemail of user.
Hi,In our environment we have integrated Lync 2013 with Exchange 2013 (co-existence with Exchange 2010). The Exchange 2013 SP1 CU12 environment has 4 Client Access Servers and two Mailbox servers....
View ArticleChanging the FQDN of the UM Settings to Match Certifcate
I have a pair of Exchange 2013 mailbox servers (consolidated CAS/MBX) that are providing UM services: ServerA.domain.local and ServerB.domain.local I installed a public certificate...
View Articlecannot be configured due to the following error: access denied
By running following command I receive following errorSet-service msErchangeIMAP4 -startuptype Automatic Set-Service: Service: Servie 'Microsoft Exchange IMAP4 <msExchangeIMAP4>' Cannot be...
View ArticleA system error occurred. Please try again later. Exchange 2013 UM
I'm encountering an issue where a custom recorded greeting (in .wav format) causes the error message "A system error occurred. Please try again later" when trying to leave a voicemail for the UM...
View ArticleNotification call when voicemail is received
Hello,We have some users that don't use smart phones currently so I was wondering if it is possible in Unified Messaging to have the system call the user on their cell phone when they receive a...
View ArticleConnection
I have been using a free outlook.com account for e-mail since April 2014. After I re-installed Windows 10 in April 2016, Outlook on my laptopo continually loses its connection to Microsoft Exchange...
View ArticleUsed auto attendant that call extension
Hello,I have a exchange server 2013 integrated with skype for business 2015 now i try to configure auto attendant but i have a issue.I create the custom getting that say " Thanks you for calling my...
View Article"Greetings are stored in the user's mailbox" Where exactly?
Hi All.According this link,Greetings are stored in the user's mailbox:http://technet.microsoft.com/en-us/library/bb125141.aspxIf the user is enabled for Unified Messaging, the caller receives a...
View ArticleExchange 2013 UM Customization of User Greetings of non-office hours
Hi, I search exchange 2010 OWA Call Answering rules have Greeting and Prompts options.But i can't find the on exchange 2013 OWA. Any advise?Even hosted voice mail didn;t have this option tools.Thanks.
View ArticleCalling the extension timeout
Hi,I wonder if someone will be able to help me with this. I've got auto attendant configured and working, but while dialing an extension call times out after 5 seconds if not answered and reverts to...
View ArticleUnable to uninstall exchange 2007 UM server after migrating them to exchange...
I am getting event ID 4999 while trying to uninstall exchange 2007 UM roles from the server.Watson report about to be sent to dw20.exe for process id: 18412, with parameters: E12, c-RTL-AMD64,...
View ArticleUnable to uninstall exchange 2007 UM server after migrating them to exchange...
I am getting event ID 4999 while trying to uninstall exchange 2007 UM roles from the server.Watson report about to be sent to dw20.exe for process id: 18412, with parameters: E12, c-RTL-AMD64,...
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