Cisco Call Manager not accepting redirect SIP URI with FQDN
I've gotten into a standoff with my own telecom group.We are implementing Exchange 2013 UM with Cisco Call Manager 8.xThe telecom admins have followed the configuration guide from Microsoft but they...
View ArticleNo server in the dialplan [] accepted the call with id []
Hi,I'm migrating from Exchange 2010 to Exchange 2013.I'm also migrating from Lync 2010 to Lync 2013.I have a Mitel 3300 ICP (2 PRIs) with a Trunk to my Lync 2010.All my users are on Lync 2013 with...
View ArticleMWI Integration with Exchange 2010 and Cisco Call Manager 8.6
Hello. We have two Exchange environments, 2007 and 2010, with a SIP trunk from the Call Manager to the Exchange Gateway. We created a UM policy for 2010, but all mailboxes are still only seeing the UM...
View ArticleExchange UM 2010 SP2 with Avaya CM/Session Manager 6.x
Hi,I'm looking to configure Exchange UM 2010 SP2 with Avaya CM and Session manager as per the MS recommended integration document. This only specifies compatibility up to Exchange 2010 SP1, can anyone...
View ArticleExchange 2013 CU1 UM and Avaya SM R6
Hello! I have a problem integrating Avaya and Exchange 2013 CU1 UM.In 2010 environment it works perfectly fine, however with Exchange 2013 I was unable to make it work.I was looking into the packets...
View ArticleAdding user's phone number to UM Voice mail set up email
When setting up a voice mail account Outlook sends the email that has the SA # to dial in to voice mail, user pin and extension. Is there any way to include the user's phone number? We have new hires...
View Articlevoicemail to email message default info
I am very new to Unified messaging and am discovering the complexity of this system. Is there anyway to control what information is included in the email that um sends when a voicemail is left for a um...
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"import-UmPrompt" for AA (auto attendant) in UM sever
i just configured my AA for our org,Am trying to upload a recorded greeting, but am reviving this error.any help will be appreciated.
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Calls to Attendant fail and Hunt Group missing
I have 2 Exchange 2013 servers with mailbox roles and with 2 CAS roles. I have one Lync 2013 Enterprise deployment and UM is configured for Enterprise voice. I am able to make and receive calls using...
View ArticleExchange 2013 cu1 crashes on step 4 for Unified Messaging
Not sure what I am doing wrong can anyone please advise on this.Mailbox role: Unified Messaging service FAILED The following error was...
View ArticleAre these Exchange UM Features or Issues
Hi,We are currently piloting Exchange 2010 UM four users. We have the below experience and wonder is this is an issue or by design?#1 The auto attendant only finds names in the directory that are UM...
View Articlesome of my outlook clients hangs when open missed call notification
Hi Dear FriendsI have an Exchange server in my site which the Unified Messaging is run on it. Also my PBX is Cisco CUCM 8.The Problem is the missed call notifications.Just some of my...
View ArticleChange Number of Digits in an Existing UM Dial Plan
Hi,We have an existing UM Dial plan with 6 digits configured for extensions. Is it possible to change the number of digits to 3?Thanks.Ron
View ArticleExchange 2010 Unified Messaging Missed call notifications
I have configured Exchange 2010 UM, missed notifications doen't work when the caller hangs up after the couple of rings. But gets a missed call notification when the caller goes to phone VM and doesn't...
View ArticleExchange 2010 UM Outlook Voice Access. Turn Off voice feature and only allow...
Hi,Is it possible for when a user dials into Exchange Subscriber Access Outlook Voice Access that they only be asked for keystrokes to browse the menu and not be asked to say a voice prompt?I believe...
View ArticleExchange 2013 - Stop calls during certain times to users in a group
Greetings,I am new to UM in 2013 and I am looking to setup a group of users that can only have outside calls during certain times of the day. For example I want to stop outside calls from 7am till 4pm...
View ArticleConfiguring Key mapping on UM Auto Attendant
I would like to press '2' to goto voicemail. On the Keyapping tab i select perform this additonal action then leave a voicemail for an enabled UM user. Click apply and i get the following error...
View ArticleUM Auto Attendant transfer
Is there a way to transfer an incoming call after a business hours greetings has been played without creating a 'press 1 key mapping' to transfer a call to an extension. I would like the user not to...
View ArticleTime of Day Routing - Exchange Auto Attendant
Greetings, I am looking to setup Exchange 2013 UM to forward external calls from the Auto Attendant for certain extensions back to leave a voice message, only at certain times of the day. For example...
View ArticleExcahnge UM and Lync- High CPU usage and garbled greetings
When the OVA or AA is called form a Lync phone, the UM server CPU is over 90% and the playback is garbled.We have another dialplan that is through a traditional PBX\SIP Gateway and this does not...
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